The American Express Centurion Lounge collection is at the top of the food chain when it comes to luxurious airport experiences. They offer food designed by amazing chefs, a full service bar that makes fancy cocktails with a local flair, and fantastic facilities that usually include showers and complimentary spa services.
Location and Access
The Dallas Forth Worth (DFW) Centurion Lounge continues this long tradition of exceptional lounge amenities from American Express. It is located in terminal D (around gate D12) across from the Starbucks.
Access to the lounge is granted to AMEX Centurion and Platinum members – and each member can bring in up to two guests. The Centurion Lounge requires that you have a boarding pass for a same-day outgoing flight, and you can only use the lounge within three hours of your outbound flight’s departure time.
You used to be able to relax at a Centurion Lounge if you were getting off an incoming flight, but that rule was changed to help manage the crowds – which we think is awesome.
The Centurion Lounge at DFW is very close to the Skylink train if you are flying out of a different terminal and worried about getting there on time. Our outbound terminal was Terminal B, and we were able to get from the front door of the lounge (in terminal D) to our gate within 10 minutes. Skylink is awesome, and we wish more airports had a similar system.
Exceptional. That is really the best way to describe the staff at this lounge. When we checked-in, all of the front desk staff were amazingly friendly and helpful. They went over the amenities of the lounge, and offered to book us in for one of their complimentary spa services. They took the time to explain where everything in the lounge is located, and also told us about their favorite cocktails from the bar.
When we were leaving the lounge three hours later, they somehow remembered our names and asked how the massage was at the spa. AMEX has always been known for great customer service, and the Centurion Lounge is no exception. Funny enough, a lady was checking-in as we were leaving and overheard the conversation about the free massage. She had no idea that the lounge offered this service, and quickly booked one for herself!
Food and Drinks
This will likely be the fanciest food you will find in an airport lounge. They will have a set menu for breakfast, lunch and dinner, and the food is served buffet style. The menu at this lounge is designed by award-winning chef Dean Fearing.
The crowning jewel of the dining area is the full service bar that pumps out amazing cocktails. The bar is always busy, but we’ve seen up to five bartenders there crushing out drinks to keep guests happy. Well done AMEX.
Amenities at the Centurion Lounge DFW
This lounge has all of the perks you would expect from a facility carrying the Centurion name.
There are three shower rooms in this lounge, and they are very well-appointed. If you would like to use one, just let the front desk know so that they can send someone to make sure all of the toiletries are in pristine condition. They will also re-clean the shower even though it was already cleaned after the last person used it. Great attention to detail!
The spa services are run by Exhale Spa, and most of the services (massage, manicure, pedicure) are free. All you have to do is reserve your time slot at the front desk of the lounge.
The WiFi here is lightning fast. We had to hop on a video conference meeting while I was in the lounge and there was zero lag despite the lounge being fairly busy.
Even though there was a lot of people, there was never an issue finding good seating in the lounge. There are single seats, small tables, boardroom style tables, dining tables, and private rooms for making phone calls.
Pro Tips for Visiting AMEX Centurion Lounge at Dallas Fort Worth (DFW) Airport
1. Book a spa treatment when you check-in with the front desk. There are free spa services such as massages and manicures available at this AMEX Centurion Lounge, but you do need to reserve your spot. Make sure you snag a spa time slot with the front desk agent when you check-in!
2. Book the conference room. Yes you read that right! This lounge has a conference room that you can reserve at the front desk for free. This lounge gets crowded sometimes, but the conference room is rarely occupied as it’s a bit far from the bar and dining room area. The room has a large table with seating for at least four people.
3. Try to avoid sitting in the corridors. This is a big lounge, and there is a lot of foot traffic from people going to/from the dining room, bar, and restrooms. The corridors are wide, but most people are also hauling luggage around and will inadvertently bump into you. Avoid corridor seating if you can.