“Vacation Clubs”. When people hear those words they don’t really know what it means, what they are getting, and whether it’s a scam.
Luckily, we got your back! We sent in the Credit Carrots review team to sit through a four hour presentation in Mexico on one of the most popular vacation clubs around. We also sat down for another two hours with the sales managers in the presentation center to really dig deep.
Check out the Unlimited Vacation Club review below!
Unlimited Vacation Club boasts some of the best all-inclusive properties in tropical destinations. Our team recently headed out to Secrets Capri Riviera near Playa Del Carmen in Mexico to learn more.
We believe their most popular membership level is the “Gold Tier” so we will focus our review on that level.
What do you get with Unlimited Vacation Club?
This vacation club is sold as “an exclusive travel club whose members get VIP privileges at properties in Mexico, the Caribbean, Panama and Costa Rica, including guaranteed preferred rates and special offers”.
Depending on which tier you buy, you essentially get a certain number of weeks at their resorts. Also included are special discounts for other travel partners.
For example, their Gold Tier members would get two weeks (for two people) every year at their resorts on top of special deals with other timeshare platforms.
The resorts under Unlimited Vacation Club are some of the best properties around so we were very intrigued. The list we were given for the Gold Tier included:
- Secrets Resorts & Spas
- Breathless Resorts & Spas
- Dreams Resorts & Spas
- Now Resorts & Spas
- Reflect Resorts & Spas
- Sunscape Resorts & Spas
With the affiliate timeshare offers, you can also stay at properties that are included in their partner network. We were told that we can stay at any of their affiliate locations for $499 a week. This seemed like an unreal deal as some of the locations such as Hawaii would charge you that much for two nights.
However, further research into this affiliate timeshare partner program revealed some massive red flags. First, some of their partners have a 1/5 rating on consumer affairs. There are lots of complaints regarding the lack of dates available which results in you not being able to use this service. Check out this review from one of their customers below:
“YES, I refer to this company (there are more out there) as a SCAM. The representatives LIE and are highly unethical. Any American citizen should have the right to get their money back from wrongful sellers who lie to make a profit.”
This doesn’t exactly inspire confidence, and really got us to start grilling the vacation club sales representatives on the details.
How much does Unlimited Vacation Club cost?
After we were given the details of what membership included we were very intrigued even though some of the fluff such as affiliate timeshare partners raised some red flags. The Gold Tier mentioned above was listed at $70,000 USD for a 30 year contract (yes 30 years).
You know what? $70,000 for 30 years isn’t that bad considering that’s $2,333 a year. Even a single week at one of their resorts would cost around that for two people.
However, the devil is in the details. Our friends at Unlimited Vacation Club wanted us to either pay $70,000 all at once, or put 20% down and pay for the rest over 48 months.
Let’s just think about that for a second. They are essentially asking you to pay for 30 years worth of vacations up front. We understand they need cash flow to build new resorts, but they should go get that from a bank rather than squeezing it out of their members. It would be much more fair if the payments are divided out over 30 years.
Most people wouldn’t pay $70,000 all at once so their 48 month financing option (with 20% down) is what people who buy this usually go with – but guess what their interest rate is. Sixteen percent (16%). After some haggling, they dropped the interest rate down to 9%. Our unsecured line of credit from the bank has a much lower interest rate than 9%.
If you actually went ahead with this, you’re paying over $20,000 in just interest over a period of 48 months. We were told the interest rate was so high because Mexico has very high lending rates which is probably true, but it doesn’t change the fact that this is a bad deal financially.
After we told them that there’s no chance this package makes financial sense, they reduced their price and offered a term as short as 15 years. However, all of the same problems mentioned above remained.
Should you join Unlimited Vacation Club?
We strongly recommend you stay away from this for a few reasons.
Financial. You don’t have to be a math whiz to figure out that paying for 30 years worth of vacations up front is not a good deal. Since vacations are not physical products like a car, or house you are really getting nothing for the money you throw down. Combine that with the crazy high interest rate, and you can see that this vacation club does not make financial sense.
High Pressure Sales Tactics. If a product or service is truly good, the company selling it rarely has to resort to high pressure sales tactics. After we said we were not interested in getting a membership and would like to leave, we were stuck there for another two hours as they rotated through another four people with rising seniority to try and get us to sign. We couldn’t just walk out the door as we needed them to get us a taxi to get from the sales center back to our resort.
Risk. $70,000 is a lot of money. We urge you to think about what you would do if something goes wrong. If these vacation clubs were based out of the US, then you have lots of legal options you can take to get your money back. However, if you sign their contract in Mexico then there is not an easy way for you to take action to cancel your membership should you want to opt out.
We found that a large number of unhappy customers have been posting online about their difficulties with cancelling the membership. When we asked the sales center manager about this, they said we can simply stop paying anytime – which in our opinion is a complete lie. You’re signing a binding contract, and there can be repercussions if you break that contract – even if it’s in another country.
How to Cancel Unlimited Vacation Club
If you were pressured into signing a contract, and are within a five (5) day window then you can likely get it cancelled. However, it will require some work and you will have to read the fine print of the contract to make sure that this cancellation clause was included.
The best resource we have found for helping people cancel their UVC (and other types of timeshare memberships) is: https://mescam.com/Refunds.htm. While the site is geared towards Mexican law, the information and techniques are largely applicable to these programs.
One of our readers was able to get their UVC membership cancelled within the five day window, but there were some headaches. Their account of events is shown below.
We put $3,800 on our credit card as our initial payment and left feeling excited about how we were going to use the benefits. The whole sales process took almost 4 hours so we were glad to finally get to our vacation.
The following evening, my wife had expressed some concerns that we had made such a large purchase without more research and, to put her mind at ease, I Googled “Unlimited Vacation Club reviews”. It didn’t take long to see that feedback on UVC was almost universally negative. We started to feel sick. I immediately pulled up the contract and read it front to back. It’s a terrible contract that gives UVC the ability to take away benefits with little or no notice and leaves the purchaser with almost no recourse except for a very short cancellation period of 5 days. I’m certain that short windows is why they try and get you in the sales office at the beginning of your vacation so that your cancellation period expires before you take the time to look closely at the membership. I sent a cancellation email that night.
We got a confirmation the next day that the email was received and had been forwarded “to the appropriate department” and someone would be in touch in “48-72 hours”.
Of course, three days later, I’d heard absolutely nothing. In the meantime, I contacted a lawyer back in the States and continued to research how to bring the nightmare to an end.
Ultimately, one of the most helpful resources I found was https://mescam.com/Refunds.htm. While the site is specifically geared towards Mexican law, the information I found there helped steer me in the right direction. After the 72 hours had elapsed with no further contact, I followed up my initial cancellation request with a modified version of the mescam.com cancellation letter via email.
The gist of the email was that I expected a full refund minus the $400 we had received and used as luxury dollars. If the refund had not been received within the 15 days specified in the contract, I would contest the charge with my credit card company as fraudulent. I said I would show them the cancellation email chain as well as the contract and, should the credit card company process the charge anyway, I would sue the card company in an American court.
This seems to be the crux of getting your refund. These companies work very hard to leverage the laws of other countries to make it difficult to get your money back. We signed in Costa Rica and the contract itself specified that it would be arbitrated under the laws of Panama, both of which have very limited (or no) consumer protection laws. The threat of taking the conflict to an American court and causing problems with the credit card company seems to be the way to get them to honor their refund terms. I had also specified in my second email that my lawyer had instructed me to only communicate with them in writing so they should contact me by email and not phone. Of course, I got three calls over the next few days from the salesperson from Dreams but I let them go to voicemail. I got no further communication from UVC or Dreams, but on Sept 23rd (11 days after the cancellation request) I had a refund for the exact amount I’d requested show up on my card.
– Kyle
We hope this review has been helpful, and urge you to do your research before spending big bucks on a vacation club membership!
past life quizzes
July 10, 2019 4:29 pmThis seems like the other info I found
Damian
May 13, 2021 1:02 pmUnlimited vacation club is fine if you know how to negotiate and you vacation often. The UVC Lifestyle collection on the other hand is a complete waste of money. Totally regret signing up for that mess and just didn’t renew my membership. Stay away.
PHILIP CLARK
October 12, 2022 11:06 amI agree completely with Damian’s message, Unlimited Vacation Club is a great deal if you use it. My wife and I have been members since 2018, we use it three times a year, sometimes four times. My daughter got married on the beach and we took several families with us, and they also got the 25% off best price online. so, if you’re a friend of a UVC member you get the best of all worlds, in my opinion. Yes, it is important to know the ins and outs of your membership. Zoetry, Breathless, 5 diamond Secrets and Dreams resorts are what they call 2 for 1, meaning that you have to use two free nights for one. It boils down to strategy in using your free nights and putting a dollar figure on those nights. Yes, they tell you the nights are worth $500 but they’re not, they lie yes or stretch the truth, there are worth about 300 to 350., so I use them at that discretion. Each time we travel they do try to set us up with the presentation, we either accept or we tell them no thank you. They see that we use our membership and are always wanting to tell us about the nuances with the membership, so we are very interested to know what’s going on with the club. I personally believe that if you have kept your membership, you made the right decision because they are building resorts all over the globe, I mean really do you want to go to Spain and spend a week in an all-inclusive resort probably not, however it is available and if you want to go there for a few nights and then leave and experience Spain that’s why I would use it. We have upgraded from Pearl to Silver and are now Gold Plus. We have not yet bought into the expensive Impression Condominiums or Registry Collection as we don’t feel like we’re at the age to do that yet, as we are in our mid 50s, we may consider later. Now for a few negatives, you have to live with the fact that these are salespeople and they’re trying to get you to buy rooms up front, which is one of the comments I read about and have come to the realization. We have also found this to be a benefit as prices have been going up. You do have to watch for the VIP weeks expiring, we were able to use the last two and booked for next year. If you are in a presentation, I suggest that you take a picture of the upgrade that they offer you because as one of the other people mentioned on this blog the piece paper disappears and then all of a sudden you don’t know what you’re getting. So, I always have the offer that they gave me the time before, the negative thing they tell you that that you’ll never be offered this again, not the case. These are salespeople and will tell you pretty much anything to get you to sign. Going into any negotiation my opinion is you just have to be prepared and know what rooms are worth and how to utilize the membership for you and your family. If I can be any help I certainly will do so.
Mark Killeen
October 25, 2022 4:29 pm25% off the best room rate does sound like an awesome deal. Unfortunately, I discovered that travel websites, like Expedia et al, get up to 80% (but usually 50-60%) off room rates, when you book a package with flights and transfers. There is no cost to book from these travel sites, and no one will constantly call you to upgrade your membership. Oh, the reason they keep calling…suckered once, easier to sucker again.
Nyla Cusworth
July 31, 2019 12:33 amI got good info from your blog
Woman
October 7, 2019 4:56 pmTo echo with many others, I would like to share my personal horrible experience with UVC. Hopefully this will help others to be careful before they sign any contract, especially when company is registered in the country that USA laws protecting consumers are not applicable ( like UVC in Dominican Republic).
In 2016, I stayed in the Secrets of the Vine resort in Cancun with my family. I was approached by the vacation club representative, who asked me if he can talk to me for 20-30 min about great services that they can offer. After several hours in the cold air- conditioned room ( I was in the swimming suite coming for 20-30 min chat) surrounded by 4 different men who were pressuring me to sign for the services, I was forced to sign an agreement. No time was given to me to discuss the offer with my family and I was not informed that there is a 3 days cancellation possibility. I was told that the package was customized to my unique needs and that I have one in a life time opportunity for the exceptional services and with unique rates if I pay for everything in full.. ” Everything” was outlined on one paper sheet that magically disappeared when I Pad was brought to me for signatures. I was not given an opportunity to read everything carefully.
Upon my return to USA, almost every week I got a call or e mails from Vacation Club membership, with various ridiculous offers. Numerous time I asked not to bother me , because I am very busy ; I said that I will call when I need services. No matter what I tried to do ( block caller ID, speak with supervisor )…my privacy was not respected.
Eventually I decided to take a trip to the Zoestry resort in Cancun using 7 free nights that I have in agreement . Twice when I was trying to book , I was told that there are no rooms available, and that I can only use 2 nights for 1 ( something that was not explained to me). I was told that Secrets Playa Mujeres, is next to the best , and they have some rooms Available , but for 7 nights for I still can’t use 7 free nights and need to purchase rooms . Only then I was explained that what unlimited club offer is : 25 % off hotel room rates…again this is something that was not explained to me when I was forced to sign agreement. Only then I also discovered that my package is just a basic and cheapest package . Al I was also told that headquarters of UVC are in Mexico and not in USA.
I decided to go back to Cancun in 2017 to deal in person with the UVC team. Upon my arrival I was trying to make an appointment with the team who signed me for the membership ….they were literally avoiding me….upon numerous calls and requests ….one of them, Carlos came to talk to me…. told me that he will get back to me next day when he will speak with manager. He disappeared from the resort for the length of my stay …. I was told that he had family emergency and will not come to work. …The others refused to talk to me and told me that decision regarding my contract can be only made by Miami headquarters ….Actually company is registered in Dominican Republic where neither USA or Mexico rules on customers protection apply.
Eventually , after my return to USA , my case was assigned to the quality assurance person named
Eblyn González Hernández, who was in Mexico. She is the most rude, unprofessional and
condescending person I ever met. When no meaningful solution could be reached with her, I asked to speak with manager. Also, when i asked to speak to someone in a higher position, she told me there is no one else. This is by far the most frustrating process i have ever experience when cancelling.
She refused to accept my request for cancellation which I submitted and told me that only cancellation form that she sent me she will accept ( that form was stripping me of any rights and refund). Last week I received UVC request for annual payment …again something no one told me about , when I send them e mail about my case , I was told that Mrs Hernández closed my case in 2017 ( which happened without my acknowledgment). Customer service sent me an e mail : “We have escalated your case to the Quality Assurance Department. You will be contacted in the next 24-72 business hours.”…….and than I received an e mai from Ms Gonzales ” If all you want is to continue with the cancellation, there is no other option than cancelling without refund.” ……Nothing more to say.
If you look up UVC profile on Better Business Bureau there is a statement ” Complaints on file with BBB allege that consumers were pressured into signing contracts for Vacation Club Memberships for thousands of dollars and consumers found after purchasing packages that they did not realize the savings indicated in the sales presentations.”
I did not used any of my “free nights ” or services and have no plan to travel in near or far future to the Country where there is so much injustice, food poison ( I had each time I was there) and risk of Zika virus which possess risk for the males and females trying to conceive babies.
Iman A
December 17, 2020 7:22 pmThis is a HUGE HUGE HUGE Scam, do not fall for what i did, I was completely mislead the person who sold me the contract kept me for 4hours wasting my time trying to close me on the contract and I even told the rep you are scamming me, but he kept saying free, free, free and I was dumb enough not to realize nothing in life is free. Do not sign any contract with them, now that I want to cancel my membership they keep passing me on to different reps and they still haven’t cancel my contract.
Robert
February 1, 2021 3:50 amI am on the same boat as you. Difference I was there 2 days before elections when I signed. I was told I’d have until January 30th to cancel. I actually have been trying to cancel since January 15th and have been bounced around too. I called my credit company for charge backs on the payments I’ve made as I’ve been given the run around. Only thing I can’t remember is if I have them my SSN or not
Juanita
February 11, 2023 12:02 pmReport them to the Federal Better Business they are one of the worst travel companies in
Mexico.
dudasportal@profeco.gob.mx
Unlimited Vacation Club (UVC) (47 quejas)
El principal reclamo contra la empresa es que rechazó cancelar el contrato. Registró una queja por hacer cobros no estipulados, una porque dio un servicio diferente al contratado, y solo una también por no brindar todas las prestaciones que se aseguraron en el convenio.
UVC Customer Experience
February 13, 2023 2:53 pmHola, Juanita/Frida. Hemos recibido tus comentarios en Facebook. Para que podamos darle seguimiento a tu caso, compártenos tu ID de socio, email y número de teléfono al cx@unlimitedvc.com. Por ese medio podremos brindarte la asistencia adecuada. Saludos. FV.
Liz K
October 8, 2019 4:06 am“ . If these vacation clubs were based out of the US, you have lots of legal options you can take to get your money back. However, if you sign their contract in Mexico (and their parent company might be based out of another country such as the Dominican Republic) ”
The parent company is Apple Leisure Group out of Newton PA, USA.
creditcarrots
October 12, 2019 3:52 amHi Liz, thank you for reading our article. The general rule is that parent corporations will not be liable for acts of their subsidiaries. This default rule is the reason so many conglomerates are structured as a hierarchy of parent and subsidiary corporations. The Supreme Court of the United States emphasized this basic rule in United States v Best Foods.
Warning Fraudulent Company
February 18, 2021 11:37 pmI have never been so angry in my life. WARNING!!! DO NOT SIGN UP FOR UVC-Unlimited Vacation Club Its all FRAUD!!! ? They will take your money. And Yes Im F***ing PISSED!!!
Nico
January 26, 2023 8:33 pmWe were invited to see the hotel have breakfast and Receive tickets for the aquarium at Cancun, we were not told that we would be stuck in there for 4 hours, be harrassed to buy your plans and memberships, when we politely declined because the down payment was absurd, we were offered to meet someone so we could say our comments on the presentation and receive our tickets, it was another that tried to sell us another plan, we Said no thanks, but he continued.his speech, continued to add numbers, draw Lines on his paper when we Said no it’s enough he sent us to “get the tickets” where a woman approached us to start another speech for yet another plan with more and more drawings, numbers, lines, and still no tickets were coming. At that point my wife had enough she left. I requested that we Received our tickets right now. Minutes passed and nobody came. I asked how long it would take after all this wasted Time. The employee responded with “uuhh… I dont know Maybe 10 Maybe 15 minutes..” which made me lose my temper I Said screw this I dont want Them keep Them and tried leaving too. Somebody came running “No no no you can’t leave like That you paid 500 pesos for That already I Will refund you. I started to Talk angrily because I just wanted to leave and at That moment your employees That sell all your plans started laughing at me because they knew they got to waste my precious Time on our short Holiday here in Mexico. I had to go ask another to finally receive my money back.
UVC Customer Experience
January 27, 2023 10:11 amHello, Nico. We also received your message on Facebook, and we are already assisting you by that means regarding this situation. Regards. FV.
Thomas Turek
April 7, 2022 3:46 pmWe joined UVC in 2018, finally caving in on the pressure cooker sales job. We were offered a “Double Stay Getaway” which promised a free day on a future stay. We agreed to the deal and booked a trip to Secrets Riviera Cancun. We never got the free night certificate and have contacted them 4 times over the last month. Getting the runaround now and probably will never get a resolution. Wish now we never would’ve joined.
baccarat
October 20, 2019 8:17 pmBest days is Vacation days !
David
November 12, 2019 3:39 amWe have been with UVC since 2014, no complaints we have been To Mexico Costa Rica many times we signed for the Pearl level I thought it was rather inexpensive. Very Happy with what we get for the price.
Tracey
December 26, 2019 10:48 pmI am really happy to read your comments. We purchased the pearl level a few weeks ago and reading everying, I was getting really nervous! Do you have any tips and tricks that would be beneficial?
David
December 27, 2019 2:24 amJust keep up with all your free stuff free weeks upgrades etc. We missed a lot they do expire
Liz
December 27, 2019 5:57 amHi David,
In an update, we upgraded recently to Gold.
I currently still believe that if you know you are going to vacation anyway, for a definite number of years, there is value here.
I will say that I think the company should work on consistency (ie, we recently stayed in one Secrets that was clearly not at a level we expected at a Secrets). – HOWEVER, they priced it accordingly. It was significantly cheaper than what we expected, so there you go. We will pay attention next time and adjust our expectations. We still had a wonderful time.
I will also say that people are more likely to comment when they are upset… this is a pretty big company – I would hope others who have a good experience will weigh in as well.
When you go back, they will definitely try to convince you to upgrade. We did hear, “well, we just want you to hear what we have in return for the savings we are giving….” I did not like that… however, that is one salesman. Tell them to take a walk if you don’t want to hear it and go back and enjoy your membership. 🙂
Liz
December 27, 2019 5:59 amI may have responded to David and meant Tracey!
Virginia
December 4, 2019 6:16 pmWe are very pleased with our UVC membership. We did our research, asked a lot of questions and worked out what we felt was a good fit for us and signed up as Gold Plus members. We are getting ready to take our 4th trip in Feb.
Nancy
December 9, 2019 9:06 pmWe purchased our UVC in 2013 and have regretted our purchase ever since: make no mistake about UVC.:::they work very hard to make sure you do not receive upgrades: we were foolish to believe that they want happy customers: they think that putting a sash on your door is all they need to do: This is a scam!!
JC
October 24, 2022 6:09 pmThere are so many funny comments and reviews here. These type of programs are good only for smart people who can afford them, travel a lot, and learn how to use them properly. Now, if you can’t afford it or won’t use them, don’t buy them. I am sure than most of the bad reviews here are from people who are out of their depth.
Deb
December 22, 2019 6:21 pmBe very careful with this membership. We were told we would be able to use our 7 free nights in Costa Rica. However, when I called to schedule, I was told we had to use 2 free nights for a one night stay. I was very disappointed in the customer service when I tried to explain the situation and they refused to do anything to make it right.
Mark Killeen
March 3, 2023 1:05 pmLearn how to use them? That is funny. I’ve joined the social media groups, like Renegades, etc., and after trying to make 2 dozen vacation/flight/hotel/cruise/car rental bookings, have not found one deal…on all three memberships (UVC, Lifestyles/RCI). When you pay thousands of dollars to join a club, you shouldn’t have to spend countless hours trying to find a deal. Not to mention the countless phone calls you receive, to upgrade.
25% off room rates seems like a good deal, until you realize that the free to use travel sites, like Expedia, give you higher room discounts (in some cases up to 80%), when you book a package (room/flights/transfers). I don’t care if people have travel cards, and don’t pay for flights, but you still need to factor these costs to make a fair comparison.
I just got back from Jamaica a couple weeks ago. The 7 night trip cost my son, and I, about $1500CDN for everything. It took me about 15 minutes to book everything. He flew from Montreal, and I from Toronto. I did used travel miles to cover most of the flight costs. We stayed in a nice 2 bedroom house in Montego Bay. Rented a car and took many day trips, including Dunn’s River Falls, and twice to Negril. We hung out at the free local beaches…with no crowds. We found local fish/meat/fruit/vegetable vendors, and cooked great meals at our house. We don’t drink. If I’d stayed at Wild Orchids, that trip would have been at least $8000 to $9000CDN (including everything we did)…plus we never would have had the cultural experience of mixing with the locals. If only I had known before I signed with UVC.
This month, I’m thinking Guatemala?! Next month, Cambodia?! This summer, Ireland?!
Randy
January 23, 2020 8:57 pmWe have also been happy with our UVC membership. Have certainly gotten our monies worth. I do agree that the sales tactics in visits two and beyond are a little over the top, but my wife and I both negotiate for a living, so we can usually cut it short.. Know what your limits are, understand that you can negotiate everything, including price. The resorts themselves have been terrific, although we have only used Mexico destinations.
Alix
February 18, 2020 3:26 pmUVC sounds amazing when they present it to you. My issue is most of my family and friends doesn’t want and refused to seat to a 2 hour presentation (It could be longer). So I tried booking their vacations on mine. Which I have booked at least 8 rooms within a year and I don’t get any rewards. any compensation. Not even a gift card ( rolling my eyes). I have called and asked if they can at least give me one day for free, they declined. For an expensive club like this you would think they can give you some benefits for at least using their resorts by my families and friends without using unlimited sharing. And why is it a mandatory for them to go to the presentation?
They could have chosen to go somewhere else and spend their money on a different resorts. Which I think I will have to advice to my families and friends from now on. It’s just not worth it for me.
Peter
February 22, 2020 9:40 pmWe took a vacation in Cancun and we’re badgered for 2 hours to buy future vacations. (They starred of offing us a $180,000 package!). We ended up with them pitching us to prepay for a future week of vacation worth $5,000. Seemed like a good move. We just called to find out how to use our vacation and where we could go. We were told that our $3,500 was a “25% discount on the purchase of a future vacation”, and that our “discount” had expired a few months ago. So, our $3,500 is a total loss. You can bet I’ll be spending my lost vacation hours making sure everyone knows that Unlimited Vacation Club and Secrets is a total scam.
I’ll continue to post this far and wide until they make good on what they sold me.
GK
March 1, 2021 5:16 pmHello Peter, We are sorry to read this. Please send us your member ID to the following mail: cx@unlimitedvc.com so we can help you. AT.
ray
March 5, 2020 7:39 pmWe are Platinum with 2000 weeks of RCI also. We just returned from Maui for 7 days. Nice place for 512 dollars! We have been to secrets in Cozumel. Very nice room. We did Puerto Vallarta.! All of the food was great! The vacation club is wonderful. No BadStories! Maybe it helps that I am six foot 7 inches.! We are very happy with our vacation club!
cathy
September 29, 2020 10:18 pmWe were told that this vacation club was just for Secrets in Jamaica that we love staying at. We were never told that it was a timeshare. We were never told that it had an annual fee of 399 and we were being signed up for five years. We left with a handwritten contract and eight months late received our real contract. We were never given the five day cooling off period because they said that I gave them the wrong email address so they couldn ‘t send us the contract. This is a scam
Suz
October 3, 2020 9:31 pmUnless you plan to use this service 3+ times a year it really is a waste of your money. Not just your money but you’re ENERGY, TIME, and BRAIN CELLS.
Each time I book or make a payment, in fact, anytime I connect with UVC its never a pleasant experience.
The Reps are not rude but the service they offer are limited in what you need and if they find a way to accommodate you there are always fees.
I can literally spend that same amount of time instead of arguing with them about all the additional fees, I could have searched through google, put together my own trip and decent deals and prices and been done. Feeling good about it too, that I was able to get a good deal without hidden fees and being transferred around from one rep to the next. Its exhausting!
Example experience today. I called about a late fee. I’m on automatic withdrawal, however my card was hijacked so I canceled it, when I saw payment was declined, I called to re-set up my auto payments with the new card and discuss late fee and covid remediations.
First rep: yes we can waive the late fee. But for any other compensation on the annual fee, which the annual renewal fee is completely separate from your $20k-$30k-$40k membership purchase.
Oh and don’t forget your annual renewal fee is for UVC. Then there is the annual renewal fee for RCI. And on top of that the annual renewal fee for UVC Lifestyle Collections.
That 3 different branches collecting annual fees and you didn’t even use half those service or know how to.
The first Rep gives me a number to call Finance dept. She could not transfer me.
I dial, second rep just says hey to be current and use our services you have to pay the annual renewal fee. I disputed what I could about all these ridiculous fees when this year due to covid I have done 0 traveling, can I at least receive 20% off or 1-2 nights applied to next year? Nothing.
So I let her process the annual renewal fee, however she processed the entire charge and did not honor what the first rep promised of removing the late charge.
Then she says you’ll need to talk to customer service. I push back. She gets me a ‘supposedly’ supervisor whom repeats what she said to me that to be current I needed to pay.
I said I was promise by the first rep, we continued back and forth and got no where.
I told this ‘supposedly’ supervisor that appears to have no authority that this doesn’t seem very fair or customer service when everytime I call I am getting more and more upset. I have to speak with multiple reps, spend hours on the line and get charged all these additional fees.
Why can’t I just call and get the service I paid for? Why can’t it be that simple without additional fees. We hang up and him just apologizing and nothing else.
I call back to customer service to the forth rep about the 2 issues I’m having. Repeat myself and she started to say you’ll need to talk to finance and I cut her off and said Look, ice already talked to customer service then they sent me to finance and I’ve take to 2 other people from finance and now I’m back to customer service can you just get me to someone that can handle my issues.
I do not want to explain myself multiple more time and keep getting passed around its already been an hour.
She put me on hold and finally corrected the charge, removing late fee. Continued to advise there is nothing get can do regarding the annual fees.
The only offer they have is to defer payment.
I didn’t take my chances. Because if I defer, watch there be a fee for taking that option.
Then there’s a processing fee for that.
Then there is the interest accruing.
Yeah. No Thank You.
Joining this make you feel like you are just getting burned everyone you interact. It doesn’t make you feel like you want to call and utilize there services. Feels much l like a penalty than a reward. How sad!
Another experience I remember booking a trip to Thailand and I didn’t even book my flight through UVC/RCI/UVCLifestyles and all got charged a $20 service fee. I literally could have done it by myself on the website, but there isn’t an option for you to select between your CASH you earned from points VS your Credits you’ve earned. It only has the credits but I wanted to apply the cash. So that’s why I had to call and pay an extra $20 just to talk to a rep.
Unreal. That’s how they get you. If you are intelligent enough to search google, know your office points, know your flight sites and deals, know your hotel sites and deals, know how to bargain shop for your own activities and excursion deals, You are better off Spending that extra hour doing your own researching than to join the UVC membership and get burned financially and emotionally.
Peter
October 4, 2020 4:00 pmNot only did they take my $3500, they seem to have sold our information to a company that buys unwanted timeshares. Our they have a sister company that does it. So now I spend time every two weeks explaining that I, in fact, do not have a timeshare to sell. Their English is so bad that the first person pitched me $15k for my one week package. I’m blocking calls as fast as I can.
sarag
December 14, 2020 2:15 amthis is a Scam .I grown up in Asia where has lots of scam . so when they approaching me I felt something is wrong .but i refuse ,then they gave an better offer ,I pulled my credit card .gave my ID .ready to sign ,then they sales lost patient to my question . I felt something wrong ,then i kept on asking . then i decided go home first google the review .then the salesman went crazy . I get mad .left the door . Mexican are super money hugery It rude my vacation .I don’t feel safe anymore .I cant believe this is happening in star hotel . lets all make compliant when we back to USA . until they remove this hotel from expedia.or stop scam pp .they will scam take your and sell your information
Laurgard
January 18, 2021 8:50 pmThis company is the most FRAUDULENT I’ve ever had to encounter! They are the worst ever as it relates to customer service, integrity and company morale. UVC robbed my husband and I two days of our vacation due to me being exposed to the COVID virus as I am an educator. I was told that once I cancelled on or before December 21, 2020 I would not be penalized. I called and cancelled on the 19th of December and these horrible so called professionals still penalized us. To top it off I won’t get my remaining almost $2000 until March 18, 2021. I am literally sick ? to my stomach and wish I never had any affiliations with these disgusting ? people.
cathy peebles
February 16, 2021 7:47 pmWe were told that the vacation program was only exclusive to Secrets in Jamaica and that our vacation program was just for that resort. We were never given a contract because I was told by them that I gave them the wrong email address even though we stayed at the resort for several days after signing the contract. They called me later to enroll me into another program so they could have called me. We later found that UVC is a time share and we have lost 5000 and they never once said it was a timeshare. Also we were promised two free weeks that never came about
GK
March 1, 2021 5:12 pmHello Cathy,
We would like to help UVC is an international vacation club that offers vacations in several destinations with more than 60 hotels.
Please send your contact information to cx@unlimitedvc.com to follow up on your case properly.
GK.
Amy
January 21, 2023 10:38 pmI bought the choices membership in September 2022 and called to book yesterday and they told me I couldn’t book a vacation before April. My start reservation date listed on their website is 1/1/2022. I have 1 premium week for 2 people (7 nights) and 2 bonus weeks at $269 each that are 7 nights each for up to 8 people! Now they tell me I only paid for 2 people and why can’t I reserve a room before April? Total scam. Do not buy into UVC United Vacation Club or you will regret it.
UVC Customer Experience
January 24, 2023 8:55 amHello, Amy. We are sorry for the inconvenience. For proper support, please share with us your member ID, email, and phone number to cx@unlimitedvc.com We will further assist you in this situation by that means. Regards. FV.
Richie
February 26, 2021 4:32 amHello i have a niece who also was dupped by UVC i see a lot of individuals who suffered the same. My question is has anyone ever successfully removed themselves from the contract i believe she went to Dominican Republic. Please any info that would benefit her out of this horrible nightmare would be gratefully appreciated.
Ben
March 11, 2021 7:38 pmWe just came back from Mexico where we were presented to for about 45 minutes. My wife works in finance and I’m an investment advisor with an MBA in Finance (which they did not know), so we felt very comfortable following the numbers. I feel for anyone sitting through this not versed in numbers.
Interestingly, we decided not to pursue this opportunity (Gold, 40-year term, 50k) even though some of the benefits did indeed LOOK attractive for one main reason: we were not allowed to take any printed material for review before a purchase, nor was there a website validating details; we had to sign there or nothing. ANY reputable company and/or opportunity should easily stand on it’s own merits and not have to resort (pun intended) to boiler room tactics.
My only recommendation is to fully research the parent companies and interview a member or two that you can find at your own leisure before going back to sign. I won’t be signing regardless for the reason mentioned.
Best of luck,
Ben
Martínez Vázquez
March 12, 2021 7:11 amUvc and AM resorts are two different companies
2) they have a contract that has to be renew every 5 years
3) your contract is with uvc so you own nothing ! No deed !
5)if Am resorts an uvc split you will not have access anymore to Am resorts
6) Am resorts don’t own the resorts they just rent them too private owner .
7)Am resorts is just a resort operator , management that is all
8)Am resorts is registered in USA
9) Not uvc !
So when you sue Am resorts the answer you get is your contract is with uvc whom is register in A Caribbean island .
10) so you have to sue them in that Caribbean island
11) everything is set up to discourage you to sue them .
12) most buyers trying to cancel will give up and will lose their down payment .
13 ) uvc subrent some units to Am resorts .
14) but if upgrading room when you purchase will depend of the resorts occupancy at that moment
15 ) low occupancy yes you might upgrade high occupancy the sales man will promess you free upgrade to get the deal but won’t be able to deliver if hotel is booked and the luxury rooms sold out !
16) then when you do get the “luxury room “ you find out that the investment is not worth .
17 ) you start seeing the details of bad construction etc bad maintenance etc
18!so you decide to cancel and everybody loose their commissions so they will give you hard time and after 3 days you loose right to cancel according the contest you sign etc
18) the only company that hat survive 30 years in Cancun is called royal islander . Only deeded timeshare the others timeshare don’t exit anymore or changes their names !
19 ) no deed ! Vacación club is the smarter set up scam you can thing of ! All the vacation club in México a set up this way ! And they are now over in the Caribbean island .
No value ! The money is not even use to build new resorts but just to make money !
40 years of experience !
Smart set up for innocent buyers ! A good deal for fools !
GK
March 16, 2021 8:53 pmHello
If you are a UVC member and have experienced any inconvenience. Please contact us at: cx@unlimitedvc.com with your full name, member ID, email and phone number. Regards. GK
Frank Kancylarz
May 7, 2021 5:17 amThis Club is a sham and a ripoff. I have been a member for 4 years now. On my last trip I had a meeting and was harassed to up grade. I was not interested in the benefits of the upgrade. Ivan Tirado, the person we met with, then showed me rates I would receive for the same week at the same resort next year. I was okay, this works. I get my upgraded membership, go to get the rates and they are nowhere to be found. I call customer service, nope, these rates are not possible. I email Ivan and a Sandy Avila Snachez returns my email saying to wait for Quality Assurance to call me. I tell Sandy I wan to speak with Ivan, since he is the one who showed me the rate, but of course Ivan is on vacation. If these people come near you, RUN!!! The trinkets they offer are not worth you time or the harassment they put you through.
creditcarrots
May 7, 2021 8:45 amWe asked them to show us their online rates right after the presentations, and all the rates they showed us were higher than what they had just promised as well. The guy just kept trying to close the browser on the iPad after their “preferred” online rates loaded.
Mark Killeen
May 10, 2021 12:16 pmAre the companies (websites) who say they can sell your UVC Membership legitimate? I researched 3 sites, and each had a different fee: $379 (in which they say the buyer pays any other costs); $795 (includes all
my costs); $1798 (includes all my costs). Is it better to contact UVC and cancel, and take my lumps? Unfortunately I paid upfront.
creditcarrots
May 10, 2021 2:54 pmWe think the best way is to contact UVC to cancel. Try to escalate it to a manager as soon as you get on the phone!
J Carter
June 2, 2021 7:43 amUVC has been the number 1 source of stress in my life during covid. The wife had a vacation booked with her sisters at Secrets Maroma in 2020 in which she completely paid for using UVC. In addition the wife and I had another vacation booked at Secrets Moroma early 2021. We were assured that we could cancel within 30 days notice and receive a full rebate. Since we were in lock down and could not travel we called within 30 days to cancel our trips. The customer service then told us that our trip could not be re-funded and put the blame on Secrets Maroma. I contacted Secrets Maroma and they said that they would be happy to re-issue a refund. Long story short we got no refund from UVC and only credits. We tried to use our credits in early June 2021 and they were rejected by another Zoetry resort saying they expired. The customer service rep told us the credits expired 5 days after they were issued. Of course nobody told us nor did they notify us when they were issued. I blame UVC 100% and would take them to court if it were possible. The UVC customer experience is pure hell! ps I love Secrets Maroma and various Zoetry properties.
J Carter
June 2, 2021 5:03 pmJust wanted to provide an update to my original comment. It appears that our credits may have been honored after all. My wife got a confirmation email for our booking today. She escalated the complaint and perhaps somebody within UVC sorted things out. If that is the case then I am grateful. If things don’t work out I will be sure to update this post. I can’t help but wonder if somebody at UVC is monitoring this article and comments !?
Tracy Ledvina
June 5, 2021 6:56 pmThis is a scam. After saying no several times, and listening to their presentation for over 3 hours (was supposed to only take 90 minutes max) they gave me their “best offer.” I would get a cheaper rate if I chose not to go during holiday weeks, After trying to book a trip I realized that they snuck some things by me as I was trying to finish it up so we could begin our vacation. Some resorts you have to pay 2 for 1 day, and I could on a only book a trip April 15-Dec. 15. I would have NEVER agreed to that! They are world class scammers!!! Check the fine print before you sign.
Damian
June 7, 2021 10:31 amI booked a trip to Vegas in April of 2020 via Unlimited Lifestyle Collection. The resort cancelled my trip due to COVID. When I asked for a refund they REFUSED to do that and got very aggressive with me over it and they issued me a credit. Fast forward I rebooked for May of 2021. 2 weeks before my trip the airline changed my flight which messed up my plans and there were no other flights available. When I tried to cancel, they refused and stated they wouldn’t even issue me a credit. They tried to blame the resort. When I called the resort, the resort stated they would issue a credit, but I was screwed because I booked through UVC. They even told me I AGREED to a credit and not a refund for the original trip which was just a lie I gave up after I started to get angry. I have had success with the AM resorts side of UVC, but now I am scared to give them any money at all even though I’m in the club. Seems like it makes more sense to cut my losses, lick my wounds, and just book through Apple or someone reputable. My only saving grace is I’m a very good negotiator so I didn’t give them an insane amount of money, but enough! If you are at an AM Resort and one of these people approach you, just tell them you are terminally ill and this is your last vacation ever. Whatever you gotta do to avoid them…I refused an upgrade on my last vacation and you would have thought I was taking away the reps first born child…so obnoxious! STAY AWAY!!!!
Tenley Lippie
June 20, 2021 8:48 pmUnlimited luxury? Unlimited noise is what I found. Loud music kept me from going to sleep. A loud guest was disturbing many. Three different songs playing in my ears at one time at the pool. This is day two. I want to go home
Customer Experience
June 21, 2021 8:57 amHello
If you are a UVC member and have experienced any inconvenience. Please contact us at: cx@unlimitedvc.com with your full name, member ID, email, and phone number. Regards. GK
Kyle B
October 13, 2021 3:27 pmI’m posting this to hopefully help someone else who ends up in the same situation with UVC that my wife and I did. The whole saga follows, but the short version is, if you’re reading this within a few days after signing up, send a cancellation email NOW! You *can* get your money back and not let this whole thing ruin your vacation like it did for us.
Here’s the long version. We recently vacationed at Dreams Las Mareas in Costa Rica. Immediately upon arrival we were asked if we would “Share breakfast with one of our staff so you can hear more about our other properties.” We knew it would be a sales pitch but were promised $200 in “luxury dollars” to spend on excursions and our concierge was very friendly so we said sure. Our breakfast was the next morning, Sept 11th (first full day of our weeklong vacation). We had decided together that we wouldn’t buy anything, but, like so many others, we fell for the excellent sales techniques, including some pretty convincing looking math. Also, the RCI component was a big factor for us because we felt like we could recoup our investment by using the stateside travel benefits that were described. We ended up agreeing to the “White Pearl” 15-year membership for a price around $11,500 plus the registration fee etc. They threw a ton of perks at us as well, including 400 more “luxury dollars”, 4 weeks with RCI at $499, etc. etc. We put $3,800 on our credit card as our initial payment and left feeling excited about how we were going to use the benefits. The whole sales process took almost 4 hours so we were glad to finally get to our vacation. The following evening (Sept 12th), my wife had expressed some concerns that we had made such a large purchase without more research and, to put her mind at ease, I Googled “Unlimited Vacation Club reviews”. It didn’t take long to see that feedback on UVC was almost universally negative. We started to feel sick. I immediately pulled up the contract and read it front to back. It’s a terrible contract that gives UVC the ability to take away benefits with little or no notice and leaves the purchaser with almost no recourse except for a very short cancellation period of 5 days. I’m certain that short windows is why they try and get you in the sales office at the beginning of your vacation so that your cancellation period expires before you take the time to look closely at the membership. I sent the following email that night:
“To Whom It May Concern,
After closely reviewing the contract for the Unlimited Vacation Club membership we agreed to yesterday (9/11/2021), we have decided it is not a good fit for us. Thank you for the opportunity but we are requesting cancellation of our membership as per the terms outlined in section 15 of the contract:
“In case of voluntary termination of the Contract by Member, Mediator will return all the amounts paid by the Member within a period not to exceed fifteen (15) working days after the date of cancellation of the Contract, with exception of expenses for goods and services enjoyed and / or requested by the Member; Which will be deducted from the total amount to be refunded, provided that if such amounts fail to cover the amount corresponding to the goods and services enjoyed, the Member shall cover the additional amounts until liquidating the entire debt. The foregoing shall operate if Member notifies the early termination of the Contract to the Mediator within five (5) business days following the date of signature of the Contract and upon request directly and in writing at the sales room, the address of the Mediator or by e-mail to memberservices@unlimitedvacationclub.com in which case, the corresponding acknowledgment of receipt issued by the Mediator shall be required to ensure that the Mediator has received it.”
Please reply to acknowledge receipt and refund of the down payment money to our credit card ending in XXXX.”
We got a confirmation the next day that the email was received and had been forwarded “to the appropriate department” and someone would be in touch in “48-72 hours”. Of course, three days later, I’d heard absolutely nothing. In the meantime, I contacted a lawyer back in the States and continued to research how to bring the nightmare to an end. Ultimately, one of the most helpful resources I found was https://mescam.com/Refunds.htm. While the site is specifically geared towards Mexican law, the information I found there helped steer me in the right direction. After the 72 hours had elapsed with no further contact, I followed up my initial cancellation request with a modified version of the mescam.com cancellation letter via email. The gist of the email was that I expected a full refund minus the $400 we had received and used as luxury dollars. If the refund had not been received within the 15 days specified in the contract, I would contest the charge with my credit card company as fraudulent. I said I would show them the cancellation email chain as well as the contract and, should the credit card company process the charge anyway, I would sue the card company in an American court. This seems to be the crux of getting your refund. These companies work very hard to leverage the laws of other countries to make it difficult to get your money back. We signed in Costa Rica and the contract itself specified that it would be arbitrated under the laws of Panama, both of which have very limited (or no) consumer protection laws. The threat of taking the conflict to an American court and causing problems with the credit card company seems to be the way to get them to honor their refund terms. I had also specified in my second email that my lawyer had instructed me to only communicate with them in writing so they should contact me by email and not phone. Of course, I got three calls over the next few days from the salesperson from Dreams but I let them go to voicemail. I got no further communication from UVC or Dreams, but on Sept 23rd (11 days after the cancellation request) I had a refund for the exact amount I’d requested show up on my card.
While this writeup seems straightforward, the reality of the experience was awful and ruined a significant portion of our vacation as we worried and stressed and were nearly sick over the feeling of getting scammed. The whole situation is embarrassing because we were foolish to sign a contract we hadn’t read, but I’m sharing all this in the hope that is helps someone else. If you’re reading this and signed within the last five days, cancel immediately and then get back to enjoying your vacation!
Kyle B
October 24, 2022 10:10 pmThanks for incorporating my review into your article! I just noticed it when a new reply was added. I hope it helps someone else avoid the UVC trap. Thanks for your good work Credit Carrots!
creditcarrots
October 25, 2022 8:21 amYou are welcome, and thank you for contributing to the group!
Jeannette
November 4, 2022 7:08 pmI am so glad I came across your comment, it helped me tremendously in getting my money back and being able to cancel my membership. After the drinks wore off and I REALLY read the contract it was not the best value for us. THANK YOU!
Kacie Molton
December 21, 2022 6:19 pmI am so happy you posted this. It just saved us. We went on the UVC tour the day before we left and they fed us shots the entire time.. I didn’t even have a copy of the contract, Nothing but a bad memory and I signed away money I surely didn’t have. It’s so sad to pray on people and get the intoxicated to sign legal forms that could ruin their lives. Thanks for the post, I caught it 3 days out. They cancelled the contract.
Kyle B
December 22, 2022 10:42 amYou’re very welcome Jeannette and Kacie! I’m glad to know my mistake is helping others!
JC
October 31, 2022 5:17 pmI wonder, if this is such a bad idea, why the club has over 140.000 members worldwide and why Hyatt invested 2.7 billion to buy ALG and UVC? I have spoken to many club members and they are all very happy. I also wonder how many of these comments are legit. A handful of bad reviews on a population of 140k members is not a representative sample. I have been a happy member for many years and never had issues. Learn how to use it, take advantage of the good deals and stop bitching about it
Mark Killeen
November 1, 2022 2:18 pmAfter 2 dozen attempts, over 4 years, to get a deal from my membership (s), I have yet to find one. Just because you don’t see it, doesn’t mean it’s not a scam.
I’m not sure where you came up with your number of 140,000 members, but that just shows me how easily people are manipulated. There are a lot more scams that have been uncovered, with a lot more people than that. 25% off room rates does sounds like a good deal.
Let me ask you this…if I could offer you a free membership to a travel website, where you could get room discounts of up to 80% off (but 40% to 60% at least), would you sign up? UVC only guarantees 25% (after jumping through hoops).
Answer: Every travel website (Expedia, Travelocity, Booking.com, Redtag.ca, Priceline, etc.) offers that, when you buy a package. Even if you get free, or discounted flights, from travel CCs, you still have to factor flights and transfers as part of your total travel plan. These sites are far better than UVC…and no annoying weekly (sometimes daily) phone calls trying to get me to upgrade.
JC
November 18, 2022 8:41 amYou should do your due diligence and learn how to use it. Even it they were only 10,000 members, here I can see only 55 bad comments🙄
Mark Killeen
November 18, 2022 3:20 pmOkay, let me know the next booking you make, and I’ll do a comparison.
Irene
December 15, 2022 3:11 pmThis has been the worst experience. They told us a bunch of liars and never sent us the contract with the added information we asked them to write. When we kept calling they did not return our calls. Now I am trying to cancel
And they are making things up and telling me to wait. I will now have to continue to
Post my reviews every where stating how much of a scam this is. I already told 3 other people not to sign up with them and thank God they ended up not doing it. Will co to use to make sure everyone knows how terrible they are.
UVC Customer Experience
December 16, 2022 8:00 amHello, Irene. We are sorry about what you mentioned. In order for us to follow up properly with your request, please share with us your member ID, phone number, and email address to cx@unlimitedvc.com. We will further assist you by that means. Regards. FV.
Damian
December 16, 2022 4:22 pmDang I was hoping they got better!!! I’ve long paid off my contract. Which I learned I paid up to 30k less for the exact same contract based on talking to other guests.who signed up because I know the power of NO and how to use it to my advantage. If you have ever been in sales you can play their game with them and negotiate something that is actually useful and economical. I’ve almost made up my contract cost with Premier nights and stuff and I have 10 more years left. The key is to walk away and read EVERYTHING line by line then go back to them with your offer. This is of corse only if you travel like this at least twice a year. But yes my mind is blown by the amount of money people have spent on these contracts. And most people they prey on simply didn’t walk away and make an informed decision. You can never cave to sales pressure that’s simply a tactic. You have every right to walk away and understand what you are buying. And trust me….even if they say it’s now or never if you go back to them with your offer they will play ball. I learned this lesson a very hard way 25 years ago when I overpaid 20k to have my house waterproofed. But the sales guy made it sound like I was getting a deal. It’s just their job. You can always negotiate!!!! Hope they make it right for you.
SR
March 2, 2023 6:46 pmWhen was the above article written? With all of the talk in the comments differing re: head quarters etc, does the advice still hold water?
I have done some research and will be following similar steps as outlined in your reader’s example (Kyle); however, outside of the 5 day cancellation with reference to Mexican Law stating a possible out. I will also be contacting a lawyer to review prior to sending.
What is the worst that can happen? They say no and we use the benefits as outlined in the contract until the next milestone ‘out’ in the contract (50% paid)…if the contract and benefits are not upheld on their end, they are in breach; therefore, cause to cancel.
I definitely will NOT be calling and dealing with anyone over the phone – that will go nowhere.
Yes…No…I feel I am on the right track, Credit Carrots, what do you think?
creditcarrots
March 2, 2023 11:00 pmYou’re on the right track!
Genesis Gonzalez
March 27, 2023 2:22 pmYo compre una membrecia estando de vacaciones en Mexico, ellos me prometieron que mi informacion seria privada, yo vivo el los estados unidos; eh tenido la mala decision de hacer esta compra porque casi todos los dias me llaman estafadores y tienen toda la informacion de mi membrecia y mi personal informacion. Lo reporte con ellos y no hacen nada? casi todos los dias recivo llamadas de scammers ofreciendome comprar mi membrecia y mi pregunta siempre es, como ellos conciguieronntoda esta informacion? porfavor no compren membrecia con esta compania, luego se van a arrepentiir